Cookie Policy

  1. Cookies

    1. Our website uses cookies. A cookie is a file containing a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser. The file is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" or "session" cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We use both session and persistent cookies on our website.
    2. Our cookies do not contain any personal information that identifies a user. The personal information that we store about a user when they submit an inquiry or a form on our website may be linked to the information stored in and obtained from cookies.
    3. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

      Necessary

      They help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

      Cookie Name

      Description

      Expiry
      _cfduid Used by the content network, Cloudflare, to identify trusted web traffic. 1 year

       

      Preferences

      They enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

      Cookie Name Description Expiry
      calltracksData Phone technology provider's data 30 days
      SnapABugVisit Live chat visitor preferences Session
      SnapABugHistory Live chat interaction history 1 year
      cookie_consents User has given consent with Cookie Policy 1 year

       

      Marketing

      Used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

      Cookie Name Description Expiry
      MUID, MUIDB, MR, MSPTC Used by Microsoft as a unique user ID, enables user synchronising the ID across many Microsoft domains. 390 days
      _uetsid Used by Microsoft Bing Ads as a universal event ID Session
      IDE, DSID Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 2 years
      AID 1 year
      fr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 90 days
      _uetsid, _uetvid

      Used by Bing Ads to store and track visits across websites.

      		 1 day
      _gcl_au

      Used by Google Adsense to store and track conversions.

      		 3 months
      _pin_unauth Used by Pinterest to store the user's usage history. 1 year
      _fbp Used by Facebook to store and track visits across websites. 3 months

       

      Statistics

      Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

      Cookie Name Description Expiry
      wuid Anonymous website user ID 1 year
      cid_ua Anonymous Google Analytics ID
      calltracksGuid Phone technology provider's user ID 30 days
      _mkto_trk Marketing and web form ID 2 years
      _hjHasCachedUserAttributes Samples of user interactions Session
      _ga Used by Google Analytics to register a unique anonymous ID that is used to generate statistical data on how the visitor uses the website. 2 years
      _ga_*

      Used by Google Analytics to store and count pageviews.

      		 1 year
      _gid Used by Google Analytics to register a unique anonymous ID that is used to generate statistical data on how the visitor uses the website. 1 day
      _gat Used by Google Analytics to throttle request rate. Session
      __utmt, __utmt_rollup, __utma, __utmc, __utmb, __utmv Used by Google Analytics to register a unique anonymous ID that is used to generate statistical data on how the visitor uses the website (legacy format). 2 years
      SnapABugRef Live chat system ID Session
      _rsc Ringside unique user ID 1 year
      _hjSessionUser_* Used by Hotjar to store a unique user ID 1 year
      utm_source, utm_campaign, utm_medium, utm_term, utm_content

      Used by Google Analytics to provide parameters to URLs to identify the campaigns that refer traffic.

      		 Session

       

      Functional

      These cookies help enhance a website's performance and functionality. For example, functionality cookies can be used to allow video playback or remember a user's region.

      Cookie Name Description Expiry
      ftc_geoip User's geographical location  Session
      zone Phone technology provider zone Session
      exposure_history Website optimization version history Session
      _hjSession_*

      Used by Hotjar to provide functions across pages.

      		 Session

  2. Handling cookies

    1. Most browsers allow you to refuse to accept cookies. Blocking all cookies though will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website. To block cookies in your browser, you can do the following:

      1. In Internet Explorer (version 10 and above) and Microsoft Edge you can block cookies using the cookie handling override settings available by clicking Tools > Internet Options > Privacy > Advanced;
      2. In Firefox (version 24 and above) you can block all cookies by clicking Tools > Options > Privacy > 'Use custom settings for history' from the drop-down menu, and unticking 'Accept cookies from sites';
      3. In Chrome (version 29 and above), you can block all cookies by accessing the 'Customize and control' menu, and clicking Settings > Show advanced settings > Content settings, and then selecting 'Block sites from setting any data' under the 'Cookies' heading.

    2. You can delete cookies already stored on your computer. Deleting cookies though will have a negative impact on the usability of many websites. To delete cookies in your browser, you can do the following:

      1. In Internet Explorer (version 10 and above) and Microsoft Edge you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
      2. In Firefox (version 24 and above), you can delete cookies by clicking Tools > Options > Privacy, then selecting 'Use custom settings for history', clicking 'Show Cookies', and then clicking 'Remove All Cookies';
      3. In Chrome (version 29 and above), you can delete all cookies by accessing the 'Customize and control' menu, and clicking Settings > Show advanced settings > Clear browsing data, and then selecting 'Delete cookies and other site and plug-in data' before clicking 'Clear browsing data'.

  3. Questions and complaints

    1. We are very keen to hear from you, including if you have any questions, concerns, comments, requests or complaints regarding this Cookie Policy, our website and/or our use of your personal information.

 

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