Enjoy peace of mind along the way

At Fresh Tracks Canada, your health and safety are our top priority

Making safe and responsible travel arrangements is at the heart of everything we do — ensuring your safety before, during and after your trip. We adopted a global standardized health and hygiene protocol and have been awarded the World Travel & Tourism Council (WTTC) Safe Travels stamp for tour operators.

Protect yourself and your trip

Make sure your travel plans are safe. Unexpected travel, weather and medical situations can happen. Ask your Fresh Tracks advisor about the best insurance packages for you.

Riding Rocky Mountaineer from Banff to Kamloops

More information on insurance

Have questions about insurance and don't see the answer below? Get in touch with one of our travel experts.

Frequently Asked Questions

Yes. We highly recommend insurance as our trips are non-refundable. Insurance coverage will protect your investment and offer peace of mind. Our insurance packages include all-inclusive and non-medical options. Please ask your Fresh Tracks Canada travel advisor about insurance.

The cost of insurance is based on the packaged trip price (per person), each traveller's birth date, as well as the duration of your vacation.

When you travel with Fresh Tracks Canada, our concierge team will answer any health-and-safety or COVID-related questions that you may have related to your trip. You will also have access to a portal full of up-to-date information on travel in this new normal. The Government of Canada also has updates on it's website.

We ask partners to not only confirm they’re adhering to guidelines issued by their local health authority, but we also ask that they abide by the World Health Organization and World Travel & Tourism Council health and safety standards.

Feel safe travelling with Fresh Tracks Canada

You can be confident your transportation, accommodations, tours, attractions and restaurants are going above and beyond recommended requirements to keep you safe.

We only work with suppliers that meet or exceed provincial standards for sanitation and physical distancing.
Your guest room will be thoroughly cleaned, with high touch points such as door knobs and light switches completely disinfected.
Measure at restaurants may include physical distancing, reduced capacity, and temporary wall dividers between seats/tables.

Get in touch with a travel expert

What Our Customers Say

Our experience with Fresh Tracks was excellent

Our experience with Fresh Tracks was excellent. Our favourite part of the trip was the incredible views, and the Rocky Mountaineer service was impeccable. The hotels were great – even in Kamloops.

Daniel

UT, USA

See more customer testimonials

Fresh Tracks Canada Accreditation and Customer Protection

Feel confident when booking your vacation with Fresh Tracks Canada. We proudly offer accreditation and consumer protection through the following organizations:

Consumer Protection BC

The Travel Assurance Fund (TAF) provides a possible source of compensation when consumers do not receive the travel services they purchased through a BC licensed travel agent. License Number: 31202

IATA Accredited Agent

Fresh Tracks Canada is an IATA Accredited Agent. Full accreditation authorizes travel agents to sell international and/or domestic tickets on behalf of IATA member airlines. It also allows access to IATA's Billing and Settlement Plan (BSP), an efficient interface for invoicing and payment between the agent, airlines and transport providers.