We are committed to your safety
At Fresh Tracks Canada, your health and safety are our top priority. This page includes information on any current travel conditions that may affect your journey.
Our current travel updates
Wildfires in Jasper
Severe
We are closely monitoring the wildfire situations in Jasper. If your trip is affected, one of our Customer Experience Specialists will be in touch directly, as soon as possible.
The team at Fresh Tracks Canada is devastated by the situation in Jasper and our thoughts are with our beloved partners and community in Alberta. This area of Canada has always held a special place in our hearts. We’re grateful for the area’s first responders and emergency personnel who are working so hard to get these fires under control, and wish them safety.
If your trip is affected, one of our Customer Experience Specialists or our partners will be in touch directly, as soon as possible, either by phone or by email.
The destination of Jasper, Alberta, is currently affected by a nearby wildfire. An evacuation order was issued for the town of Jasper at 10pm MT on July 22 and the town was evacuated. The highway between Banff and Jasper, and Jasper National Park are currently closed.
Please know we are treating this issue with urgency and are monitoring this situation. These unfortunate events are beyond our control. Should your trip be impacted by the wildfires, our team will be in touch to advise of alternative arrangements and to help navigate any issues. We will be working in chronological order of travel dates, starting with our travellers currently on the road.
You can try getting in touch with us, but please note that our call volume will be higher than normal, and you may need to leave a message.
Email: customeraccounts@freshtracks.com. Phone: 1-844-440-2028
Thank you for your patience and understanding.
Last Updated:
Yesterday, 10:30 AM PST
Our safe travel standards
We only work with suppliers that meet or exceed provincial standards for sanitation and physical distancing. This means that on every Fresh Tracks Canada trip, you can be confident your transportation, accommodations, tours, attractions and restaurants are going above and beyond recommended requirements to keep you safe.
Read on to find out how we’re keeping you safe before, during and after your trip.
Frequently Asked Questions
We are currently assisting those travellers due to depart in the next few months. If conditions change, and our travel partners make any adjustments to their services, we will be able to provide the best available options as we approach your itinerary start date.
Yes. We highly recommend insurance as our trips are non-refundable. Insurance coverage will protect your investment and offer peace of mind. Our insurance packages include all-inclusive and non-medical options. Please ask your Fresh Tracks Canada travel advisor about insurance.
You should check the wording on your insurance policy and confirm with your policy issuer the conditions surrounding medical coverage for contracting COVID-19 while in Canada. If you do not have insurance coverage, we’d encourage you to seek out a policy that provides coverage for COVID-19 related events on vacation, including medical repatriation expenses so you can get home.